Leisure Centre Supervisor
Closing Date: 4th August 2017
Working Pattern: 39 hours per week
Salary: Up to £17,690 per annum
Initial Location: All Better Leisure Centres across Belfast Partnership
GLL is looking for a Leisure Centre Supervisor based in the Belfast Partnership, to ensure high standards of service and customer care throughout the facility. As a social enterprise, people and community are at the heart of everything we do and we want everyone who walks through our doors to have the same great experience so that they keep coming back.
We're in the midst of one of our most successful periods and want to maintain that momentum, constantly improving the service we provide. Our users range from babies to older people and come from very diverse backgrounds. Customers use the centre in a variety of ways including gym sessions, swimming lessons, disability groups, health intervention programmes and group exercise classes to name a few.
As a Leisure Centre Supervisor, you'll lead and inspire the customer service and sales teams to deliver service excellence with whoever they're dealing with.
A real people person, your previous management experience in a high-level customer service environment will have given you the knowledge to design and implement procedures for reception functions and complaint handling as well as training and developing your team. You'll understand the implications of working in a public building and will ensure that all work adheres to Health & Safety legislation. You'll be confident and motivational and able to change and improve behaviours in others so that the centre and its team continue to be high-functioning and high-performing. It goes without saying that you'll be IT literate, have business acumen and a good understanding of financial and budget management.
In return, we offer:
- Childcare vouchers
- Ride to work scheme
- Discounted membership at our leisure centres
- The opportunity to join the GLL Society and have a say in how we're run plus associated social events
- Career pathways
- Ongoing training and development
Interested applicants please click on the APPLY BUTTON for further details.
All pay rates are subject to skills, experience, qualifications, age and location.
GLL is an equal opportunities employer.
GLL is the UK’s largest leisure provider and one of the first and largest leisure social enterprises. Our aim is to get more people, more active, more of the time whilst making leisure and community facilities accessible and affordable. We operate 14 facilities in Belfast and have exciting expansion plans. We partner with local authorities to run leisure centres, swimming pools, libraries, children’s centres, spas, events spaces and world-class sporting venues such as the Copper Box Arena and London Aquatics Centre on the Queen Elizabeth Olympic Park - all under our Better brand. As a not-for-profit organisation, we’re different. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people.