Customer Service & Call Centre Jobs in Northern Ireland

Customer Service Administrator - Antrim Area
Permanent Opportunity - £16,000 - £18,500

Riada Resourcing are recruiting a Customer Service Administrator for a busy manufacturing company. Working in a fast paced environment this is a high volume calling position interacting in person or by phone/email with customers. You will be working within a team of people and must be able to demonstrate a high level of customer service whilst achieving and exceeding targets.

Main Responsibilities:

• Liaise directly with customers via phone, email, in person
• Resolve problems for customers and encourage future business
• Proactively foresee possible delays or complications and plan strategies to avoid or reduce
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Direct requests and unresolved issues to the designated resource manage customers' accounts
• Report to Management on outstanding issues and inform them early of potential debtor problems
• Use email, letters, and telephone to contact debtors and ensure payment of outstanding invoices
• Keep records of all actions taken and manage filing and files
• Communicate and coordinate with internal departments

Skills and Experience:

• GCSE's or equivalent to include English and Maths - Grades A-C
• Experience of working within a customer services environment
• Good working knowledge of Customer Services systems
• Experience and knowledge of customer services systems, practices and procedures,
• Microsoft Packages - Excel Word and Outlook

If you are looking for a new challenge and have proven customer service experience then please call Nyree Quinn on 02870326600

Experience: 0 yrs