Customer Service & Call Centre Jobs in Northern Ireland

Your new company
The services of Hays have been retained by our client, a Facilities Management contractor based in Newtownabbey to recruit a Facilities Helpdesk Operator on a temporary contract basis for an initial period of 2 months with the opportunity for further extension.

Your new role
Working on a busy help desk the main duties of the role will include:

• Answering and logging planned, and reactive maintenance calls on the Facilities helpdesk system;
• Allocating works orders directly to employed maintenance team and / or supply chain;
• Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures;
• Creating monthly reports on completed work;
• General administrative duties including raising purchase orders and invoicing as and when required;

What you'll need to succeed
To be considered for this role, you will ideally have experience in a similar role and have strong organisational and administration skills. An excellent customer focus and telephone technique is essential, as is reliability and a professional attitude. IT skills are essential, and whilst it is a given that you will have some Word/Excel skills, training on the in-house computer system will be provided.

What you'll get in return
This is an excellent opportunity to work for a Facilities Management provider in Newtownabbey where you will be able to demonstrate your ability to work in a busy team environment. The role offers an immediate start on a temporary contract for an initial period of 6-8 weeks with the possibility for further extension. The salary banding for the position is between £17,000 - £18,000 per annum, which will be paid via Hays on a weekly basis.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Experience: 0 yrs